Terms of Service

1. Definitions

• “We”, “us”, “ASTRAVELLICO” means ASTRAVELLICO OÜ, Ahtri tn 12, Kesklinna linnaosa, Tallinn 15551, Estonia, registry code 17547085.
• “Client”, “you” means the person or organisation that orders the Services.
• “Services” means the software development, design, content, social media, advertising and related services we provide.
• “Order” / “SOW” means the quote, proposal, statement of work or order confirmation describing the agreed scope, fees and timeline.
• “Deliverables” means the outputs we create for you under an Order.

2. Engagement

Each engagement is governed by these Terms together with the applicable Order. Where they conflict, the Order prevails for the matter it addresses. Quotes are valid for 14 days unless stated otherwise. A binding contract is formed when you accept an Order in writing (including by email) or make a payment against it.

3. Fees, taxes and payment

• Fees are stated in the Order and are exclusive of VAT and other applicable taxes, which are added where required.
• Unless agreed otherwise, an advance payment is due before work begins, and remaining amounts are invoiced as set out in the Order. Invoices are payable within 14 days of the invoice date.
• Third-party costs — including advertising spend, licences, subscriptions, paid tools and stock assets — are billed in addition to our fees and are payable in advance.
• For late payment by business clients, we are entitled to statutory default interest under Directive 2011/7/EU on combating late payment in commercial transactions (the reference rate plus eight percentage points) and to a fixed sum of EUR 40 as compensation for recovery costs, without prejudice to further costs.
• We may suspend Services and withhold Deliverables while any undisputed invoice is overdue.

4. Timelines and performance

Any dates or durations we communicate are good-faith estimates only and are not of the essence. We will perform the Services with reasonable skill and care and within a reasonable period as set out in the relevant Order.

Timelines are extended, without this being a breach by us, where delay is caused by you (for example, late delivery of materials, feedback, approvals or payment), by third parties or platforms, or by events outside our reasonable control. Where you are a consumer and no period has been agreed, we will perform without undue delay and, in any event, within the maximum period permitted by applicable law.

5. Your responsibilities

• provide, on time, the content, materials, access and approvals we reasonably need;
• ensure that all materials you supply are accurate and that you hold the necessary rights and licences to them;
• ensure that your business, products, advertising and use of the Deliverables comply with applicable law and with the policies of the platforms involved (for example, advertising and content rules).

You will indemnify us against third-party claims arising from materials you supply or from your use of the Deliverables in breach of these Terms.

6. Review and acceptance

You will review Deliverables promptly. Deliverables are deemed accepted if you do not raise specific written objections within 7 days of delivery, or upon first commercial use. Revisions are limited to the scope in the Order; additional or out-of-scope work is quoted and billed separately.

7. Intellectual property

We retain all rights in our pre-existing materials, know-how, tools, frameworks and methods. Subject to full payment of all amounts due, we assign or licence to you the rights in the final Deliverables to the extent specified in the Order. Until full payment is received, all rights in the Deliverables remain with us.

Third-party components and assets are provided under their own licences. We may identify ASTRAVELLICO as the provider of the work and may display non-confidential Deliverables in our portfolio and marketing, unless you ask us not to in writing.

8. Confidentiality

Each party will keep the other party’s non-public information confidential and use it only to perform the engagement, except where disclosure is required by law.

9. Warranties and disclaimer

We provide the Services professionally and in line with the agreed specification. To the maximum extent permitted by law, and except as expressly stated, the Services and Deliverables are provided “as is” and we disclaim all other warranties, whether express or implied. We do not warrant any specific commercial result — including rankings, traffic, reach, engagement, leads, conversions or revenue — as these depend on factors outside our control.

10. Limitation of liability

To the maximum extent permitted by applicable law, our total aggregate liability arising out of or in connection with an engagement is limited to the fees paid by you to us for the Services giving rise to the claim during the three (3) months preceding the event. We are not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, goodwill, data or business opportunity.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for intent or gross negligence, for death or personal injury, or mandatory consumer rights.

11. Term and termination

Either party may terminate an engagement on written notice. We may suspend or terminate immediately on your material breach or non-payment. On termination, you pay for all Services performed and costs committed up to the termination date; advance payments and deposits are non-refundable as set out in our Refund & Cancellation Policy.

12. Consumers

Where you contract with us as a consumer, your statutory rights — including the 14-day right of withdrawal under Directive 2011/83/EU and mandatory protections under Estonian law — apply and are not affected by these Terms. The treatment of withdrawal and commenced services is described in our Refund & Cancellation Policy.

13. Force majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control, including acts of God, war, civil unrest, strikes, outages, platform or supplier failures, and changes in law.

14. Governing law and disputes

These Terms are governed by the laws of Estonia. The courts of Estonia have jurisdiction, subject to any mandatory consumer jurisdiction rules. Please contact us first at info@astravellico.com so we can try to resolve any dispute directly. Consumers may also use the Estonian Consumer Disputes Committee (Tarbijavaidluste komisjon) and, for cross-border disputes within the EU, the European Consumer Centre (ECC-Net).

15. Changes

We may update these Terms from time to time. The version in force is the one published on astravellico.com at the time your Order is accepted.